I had to go there again today to get a resident's medicine, and got it on the first try! This is unprecedented!
The doctor had called the scrip in. So I go in there, expecting a fight. I asked for it, they had it filled but there was a last thing they had to do or whatever. So I waited. They got it, and it was a narc, so they asked for "the patient's photo ID." (Thank you Ohio law!) This is where we got into it before, so I was prepared. I stated firmly, "Mr. Smith is mentally disabled and does not have a photo ID. When we went through this before, it was decided that my company ID would be used as the photo ID."
Light dawned in the clerk's tiny pea brain. "Oh, are you the home health aide?" That's not my exact job description, but feeling it best not to split hairs, I said yes. They took my ID, the computer was happy, and Bob now has his pills. Maybe those nasty letters I sent to corporate did some good after all!
Friday, August 22, 2008
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